Player Support Specialist with German
THE EMPLOYER
Working for a top corporation in its sector employing over 230.000 employees worldwide you will be positioned in the major league of Customer Experience Management, covering geographical locations like France, Lebanon,the United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Egypt,United Arab Emirates, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic. Receiving best employer awards and recognition in consecutive years 2015 to 2018.
THE OFFER
- A permanent presence of coaches who will facilitate your personal and professional development.
- Monthly salary with a performance-based bonus.
- Award-winning large, modern premium office location.
- Excellent work environment, great colleagues, and social arrangements.
- Private health insurance after 6 months of employment.
- Shared apartment provided by the company (utilities, internet, and weekly cleaning included)
- Initial flight expenses refund.
- Pick up from the airport.
- Administration relocation support.
- Free annual flight to the homeland.
- Free language courses, water sports, soft trekking, and many many more activities.
THE ROLE
Within your role, some of your responsibilities will be:
- Telephone and written support of customers.
- Ensuring respectable waiting times for our customers.
- Effective support of club members for any customer requests.
- Support with online ordering.
- Active participation in the optimization activities regarding all customer service processes.
- Constantly keeping up with the video game industry.
- Constantly keeping up with our product games portfolio.
THE IDEAL JOB FOR YOU IF YOU ARE
- Fluent level in German and English.
- Strong communication and listening skills.
- Fast learning ability.
- Excellent communication skills, team spirit, and empathy.
- Of positive mindset.
- Experience in telephone customer support (preferred but not a must).
- Being a video game player is a must-have.
How we will help you to be hired
- A comprehensive explanation of how the selection process works.
- Individual one-on-one discussion of your priorities and preferences in terms of career choices.
- Individual one-on-one assistance and consultation to be successful during your interview.
- Support with documentation before your trip.
- Post-destination arrival monitoring to assist you if necessary.
- Onboarding monitoring in case you require assistance.
- Post-employment start follow-up
Why not relocate together with some of your friends? We can also assist you with this possibility!