CZ & SK speaking Technical Support Consultant – for top 5 Global Brand
CZ & SK speaking Technical Support Consultant – for top 5 Global Brand
Salary
Full relocation package + salary & benefits
Location
Seaside Europe
Language requirements
Czech, English, Slovak,
Sector
Information Technology
THE EMPLOYER
Our client stands as a pioneering force in the global technology landscape, renowned for its relentless pursuit of innovation, design excellence, and customer-centric approach. They transformed the way we interact with technology, offering a diverse portfolio of iconic products and services that seamlessly integrate hardware, software, and digital content. From the revolutionary mobile devices to the sleek laptops and innovative Watch, each product is a testament to the company’s commitment to pushing the boundaries of what is possible. With a steadfast dedication to environmental sustainability and social responsibility, our client is to inspire and empower individuals around the world, shaping the future of technology and driving positive change for generations to come.
THE OFFER
- Been part of a dedicated team of an American Technology Global Market Leader with headquarters in California.
- Elite training to enhance your career in the short, middle, and long term.
- Fully paid relocation.
- Competitive local remuneration.
- Performance monthly bonus.
- Paid training on the job in Athens.
- Opportunity to work fully remotely from Greece.
- A dedicated relocation support team to your disposal 24/7.
THE ROLE
The Technical Support will be responsible for assisting customers with technical issues and inquiries related to product specifics, connectivity, systems, and devices. The primary objective is to ensure customer satisfaction by providing effective solutions and guidance.
Within the role, some of the key tasks will be:
- Identify and troubleshoot connectivity, device, or system-related issues reported by customers.
- Guide customers through troubleshooting steps to resolve issues efficiently.
- Establish rapport with customers to understand the context of reported problems, such as failed login attempts.
- Assist customers in successfully executing login procedures.
- Educate customers on the root cause of technical issues and provide insights for prevention.
- Aid customers in setting up their devices as needed.
- Utilize probing and investigative techniques to understand customer needs effectively.
- Educate customers on optimizing their client accounts and assist them in configuring account settings.
THE IDEAL JOB IF YOU HAVE
- Native fluency in Czech or Slovak.
- English fluency at C1.
- Excellent attendance and punctuality.
- Commitment to delivering high-quality service.
- Demonstrated strong customer focus and dedication to excellence.
- Willingness and ability to absorb and apply knowledge effectively.
- Previous customer service experience is advantageous.
- Empathy and ability to handle difficult customer interactions.
- Strong multitasking skills.
- Capability to handle stress.
- Confident, adaptable, and empathetic demeanor.
- Positive and flexible attitude.
- Ability to maintain composure when dealing with frustrated customers.
- Organized and methodical thinker.
- Preferred experience in technical support.
- Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.
- Proficiency in following technical troubleshooting steps.
- Familiarity with the client’s products and services is desirable.