Customer Experience Consultant – Global Mobile Operator
THE EMPLOYER
Start your career, continue to grow it, or make a lateral move; whichever you are currently considering we can offer you a place to join top corporations and global brands through our partner project teams. A market leader in its sector employing over 14.000 employees in Greece and its Islands. Join our teams in Client Experience Services or Technical Support for many great projects in over 40 languages. Our client is on the Greek market for +30 years and receiving many “best employer awards”. Also in 2022, they received the Great Place to Work® certification. Great Place to Work® is considered the ‘Gold Standard’ in workplace culture assessment and recognition.
THE OFFER
- 1-year employment contract with possibility to prolong.
- Full relocation package if you come from abroad.
- Fully remote from Greece.
- Competitive local market remuneration.
- Performance-based bonus.
- Professional training to get you started with confidence.
- Career growth/promotion opportunities.
- Comprehensive special events as well as community and social responsibility initiatives.
THE ROLE
With comprehensive training, we will help you to get familiar and comfortable in your new position. In no time you will be assisting customers to optimize their customer experience across their devices and making a significant impact on the brand business while you continue to extend your skills to reach expertise levels in our organization and across the international employment market.
You will be in touch with customers and find solutions to meet customers’ expectations. As part of an international and diverse team, the Customer Care Advisor is the first point of contact for delivering worldwide support in relation to tools, processes, and licenses for onboard diagnosis software within the areas of the Mercedes-Benz Group. Your role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.
Within your role, some of your key responsibilities will be:
- Roadside assistance
- Roadside assistance onsite (technician will be sent)
- Towing assistance
- Connect Mobility Service
- Using the Mercedes Me App and Me Adapter App
- Service–Activation/Deactivation
- Arranging online appointments
- Vehicle monitoring and real-time traffic information
THE IDEAL JOB FOR YOU WHEN YOU HAVE
- A good level of English and a native level of other Scandinavian language
- Interest in Client Experience Services and Technical Support.
- Strong communication and listening skills.
- Creative decision-making skills and proven ability to work independently.
- Positive mindset and business acumen.
- Motivation to relocate and grow your career fast.
- Experience in telephone customer support (preferred but not a must).How we will help you to be hired
- A comprehensive explanation of how the selection process works.
- Individual one-on-one discussion of your priorities and preferences of career choices.
- Individual one-on-one assistance and consultation to be successful during your interview.
- Support with documentation before your trip.
- Post-destination arrival monitoring to assist you if necessary.
- Onboarding monitoring in case you require assistance.
- Post-employment start follow-up
- Why not relocate together with some of your friends?
- We can also assist you with this possibility!